It seems that banks are becoming less and less personal when dealing with their customers. In my bank, there are never more than three tellers on duty and sometimes the lines are quite long.
This past Saturday, the line stretched all the way to the front door. There had to be at least 25 people waiting, and there were only three tellers.
It seems that banks want people to use the ATMs but many people, myself included, do not want to bank in that manner. I prefer speaking to a person rather than using a machine or a computer.
What happened to personalized customer service in the banking industry?