It all started with Assemblyman Phil Goldfeder reaching out to the city through Twitter on July 5 to inquire about beach access and lifeguard coverage on Beach 108th Street in Rockaway. He tweeted his inquiry to both the 311 and Parks Department Twitter accounts.
Instead of an answer to his inquiry, someone replied to Goldfeder from the @nyc311 account that he would probably just be better off calling the 311 hotline to report absent lifeguards, which struck Goldfeder as a little silly seeing as someone working with 311 obviously saw his inquiry.
This prompted the below reaction from Goldfeder, who again reached out via Twitter, this time including hizzoner Mayor Bill de Blasio in the conversation, wondering why the city complaint line had a social media profile in the first place if it wasn't going to use it to take complaints.
Man, we understand that Goldfeder considers himself social media-savvy (he's even reached out to this paper once or twice through Twitter), what with his Facebook fan page, the 3,000 followers he interacts with on Twitter and the photos he posts to his Instagram account, but we guess we are going to have to explain to him why people have Twitter accounts.
Assemblyman, you set up a Twitter account so that you can broadcast out to the world all of the cool and exciting things you are doing – only the good stuff, of course! - as well as all of the deep thoughts you randomly have throughout the day. Oh yeah, and this is the most important part: to follow celebrities who are completely out of our social strata and then take them down a peg or two on their own social media accounts to make us feel better about our lame lives.
We don't open social media accounts so that people can criticize us or bombard us with their complaints. Why would @nyc311 be any different?
We guess Goldfeder has a point: we could be using these powerful new ways to connect in a more productive way than just belittling others to make us feel good or for stalking that ex-girlfriend who we know would see that we are still perfect for each other if we could just talk and if that loser she started seeing, who she just took a trip to the North Fork for a weekend of wine tasting according to her Facebook updates, wasn't in the picture! (Did we just say that out loud?)
Anyway, at the very least government could be using it in a more productive way, and Goldfeder made sure to let the de Blasio administration know his feelings on the matter.
This time he skipped Twitter and just sent them a nice letter.