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"To create a shopping experience that will make the customer feel welcome and comfortable," read the job overview for part-time staff at Macy's on one portal. It is an uphill struggle, as customers increasingly opt for the convenience and comfort that online shopping provides. "In the past we would be very, very focused on that (retail experience), but now we are willing to look at people who have good customer service and understand what customer service is, over somebody who has previous retail experience," said Denise Domian, senior vice-president of human resources at Bon-Ton Stores Inc, a department store chain.
ALEPPO, Syria (AP) — Rebel shelling killed two Russian nurses and eight civilians Monday in Aleppo, and a Russian fighter jet crashed as it was returning to an aircraft carrier in the Mediterranean after a sortie over Syria, but the pilot ejected safely, Moscow officials said.
US Secretary of State John Kerry kicked off a European farewell tour Monday, six weeks before the inauguration of President-elect Donald Trump whose shock victory has deeply unsettled the continent. The top American diplomat is visiting Germany and Brussels, seat of the EU and NATO, to stress the importance of transatlantic ties before he and the rest of President Barack Obama's administration hand over to the Trump team on January 20. Trump has vowed to rip up key diplomatic achievements reached under Kerry -- from the Iran nuclear deal to a trans-Pacific trade pact -- and was this week looking for a successor at the helm of the State Department.