Commuters complain about B48 bus service
by Chase Collum
Dec 24, 2013 | 2204 views | 0 0 comments | 16 16 recommendations | email to a friend | print
After long-running complaints about shoddy service on the B48 bus line, Assemblyman Joseph Lentol hosted a meeting last week to bring together riders and MTA officials to discuss the issues and find solutions.

“I wanted to bring the MTA in so they could be made aware of the ongoing difficulties that riders of the B48 face on a somewhat regular basis,” Lentol said.

According to Lentol, his office has received several calls from constituents complaining about service on the route.

“The majority of the problems stemmed from the bus not arriving on time, with numerous occasions of three buses missing their scheduled arrival times, followed by three buses arriving all at once,” Lentol explained in a press release earlier this month.

The B48 bus runs from Greenpoint to Prospect Park, serving connections to several subway lines in Williamsburg, Clinton Hill and Bedford-Stuyvesant, and has been especially troubled since Hurricane Sandy damaged the bridge that the bus used in its daily route at Grand Street and Metropolitan Avenue.

“Prior to the storm, the bridge took approximately 10 minutes to raise and lower, and since the damage it takes nearly forty minutes,” Lentol explained. “On the east side of the bridge is one of the MTA’s depots where buses are being dispatched from, leading the MTA to believe that this bridge has an adverse effect on the timeliness of the buses.”

To counter this issue, Lentol said the MTA and Community Board 1 are working with local businesses on Newton Creek to find ways to reduce the number of times the bridge must be raised and lowered.

In early November, Kevin Ortiz told Greenpoint residents that “the route is currently under review based on ridership and running time checks taken earlier this year, [and that] there will likely be proposed change to the route presented to the Transit Committee this January.”

The MTA was optimistic about the future of bus service in Brooklyn, and explained that their new program, Bus Time in Brooklyn, which is set to be rolled out in February 2014, will help them better understand the issues faced by Brooklyn commuters in real-time by using GPS tracking.

“We all understand there are some things that are completely out of the hands of the MTA, such as traffic and weather, but people rely upon public transportation on a daily basis and the customer needs to get what they are paying for,” Lentol said. “I am glad the MTA is aware of the issue and will take the necessary steps to ensure the buses arrive on time.”

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